1. Introduction

We are committed to protecting your privacy and ensuring your personal information is handled securely. This policy explains:

• The types of information we collect.
• How we use and protect your information.
• Your rights under South African privacy laws, particularly the Protection of Personal Information Act (POPIA).

By using our services, you consent to the terms described in this policy.

2. Data Collection

We collect various types of information to provide and improve our services, including:

• Personal Identification Information: Name, surname, email address, phone number, and other contact details, including South African identity number (ID) for verification purposes.
• Device-Related Information: Device identifiers, IP address, and other technical details.
• Usage Data: Information about your interactions with our app, including feature usage and browsing patterns, for analytics and improvement purposes.
• Transaction Data: Details of purchases or subscriptions made through the app.
• Camera and Scanning Permissions:
  • ID Verification: To capture and verify your South African ID document securely.
  • SIM Card Scanning: For linking or verifying SIM card details.

We ensure that any data captured via your device’s camera is encrypted during transmission and stored securely.

3. How We Use Your Data

Your data is used to deliver, personalise, and improve our services. Specific purposes include:

• Enhancing user experience and app functionality.
• Communicating important updates, offers, or account-related information.
• Conducting secure identity verification processes, including SIM card linking and fraud prevention.
• Detecting and addressing security threats or fraudulent activities.
• Complying with legal obligations and regulatory requirements, particularly POPIA.

4. Safeguarding Your Data

We implement stringent measures to ensure your personal information is safe, secure, and protected against unauthorised access or misuse. These measures include:

• Encryption: Data is encrypted during transmission and while at rest.
• Access Controls: Only authorised personnel have access to your personal data.
• Regular Audits: Periodic reviews of our systems to ensure compliance with security standards.
• Data Minimisation: Collecting only what is necessary and retaining it for as long as required by law or business necessity.

Your data will not be shared with third parties without your consent, except as required by law or to fulfil our obligations under the app’s functionality.

5. Compliance with the Protection of Personal Information Act (POPIA)

We fully comply with the Protection of Personal Information Act (POPIA), South Africa's data protection law, which governs how personal information is collected, processed, and stored. Under POPIA:

• Purpose Specification: We collect and use personal information only for legitimate, specified purposes.
• Accountability: We take responsibility for ensuring your data is handled securely and transparently.
• Processing Limitation: Your data is processed lawfully and in a way that respects your privacy.
• Security Safeguards: We employ best practices to protect your personal information.

For more information on POPIA, please visit South African Government Information on POPIA.

6. Your Rights

Under POPIA, you have the following rights regarding your personal information:

• Access: You may request a copy of the information we hold about you.
• Correction: If your data is inaccurate or outdated, you may request that it be corrected.
• Deletion: You have the right to request the deletion of your personal information, subject to legal obligations.
• Objection: You may object to the processing of your data for certain purposes, such as direct marketing.

To exercise any of these rights, please contact us via the details provided below.

7. Third-Party Services

Where third-party services are used (e.g., for payment processing or analytics), we ensure these providers adhere to strict data protection standards and only process your data as necessary to perform their functions.

8. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices, services, or legal requirements. We encourage you to review this page regularly for the latest information.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: support@uthgroup.com